How a Healthcare ERP Streamlined OPD and Therapy Scheduling
A practical ERP implementation that digitized OPD workflows, simplified therapy scheduling, and reduced administrative overhead across multiple healthcare facilities.
Background
The organization operates multiple healthcare centers providing OPD, IPD, and therapy-based services. Patient intake, therapy planning, and billing were largely handled through manual or semi-digital processes.
As patient volume increased, the existing processes became difficult to manage and resulted in delays, administrative inefficiencies, and poor visibility for management.
The Challenge
- Long queues during OPD registration hours
- Therapy scheduling required several hours of manual planning
- No real-time visibility into therapy completion status
- Manual billing and payment tracking
- High administrative workload for front-desk staff
The ERP Solution
Positron Healthcare ERP introduced a centralized system to manage patient registration, therapy scheduling, and billing in a single, integrated workflow.
Patient registration was digitized using QR-based identification, while therapy sessions were auto-planned based on predefined schedules and therapist availability.
Key ERP Modules Implemented
- Patient Registration & OPD Management
- Therapy Scheduling & Tracking
- IPD Management
- Billing & Payments
- Reports & Operational Dashboards
Implementation Approach
The ERP system was rolled out across locations in a phased manner. Front-desk and therapy staff were trained to use real-time dashboards and scheduling tools.
Centralized reporting enabled management to monitor patient flow, therapy completion, and revenue data across all centers.
Results & Operational Impact
- Significant reduction in patient waiting time
- Therapy planning time reduced from hours to minutes
- Real-time visibility into therapy status
- Reduced administrative workload
- Improved patient experience and service quality
